Case Study – Lackfords Debt Recovery

Jon Spinks is the Managing Director of Lackfords Debt Recovery, a UK-wide debt collection agency based in Torquay.

With 15 years’ experience in the debt recovery sector, working for various large and successful organisations across the South West, Jon saw a gap in the market for a Torbay based company that placed responsibility and ethics at the heart of its ethos.

In February 2019, after 10 years of considering self-employment, Jon left his job to focus on Lackfords Debt Recovery full time.



Having initially set up the business from home, it soon became apparent to Jon that he would have to look for a more professional and permanent base for Lackfords. Jon found that some aspects of home working were challenging, and that his business required the functionality of a professional office.

Keen to finally escape a long commute, Jon also felt that he wanted to find an office which was a walkable distance from his home in Torquay.


The Solution

Torbay Business Centre is a contemporary, purpose built office building close to the centre of Torquay with 29 offices, two meeting rooms, a flexible work space and a large networking zone. The Centre offers a comprehensive service to tenants including dedicated parking, free meeting space and business support and is principally suited to early stage businesses.

Jon had been aware of the Business Centre from living locally, and had seen the banner outside advertising office space. He had also been given some information about the Centre at a Torbay Business Festival event.

Jon initially rented a desk in the Centre’s Work Qube, which he found was a good opportunity to trial the offices and build the business outside of home. However, Lackfords quickly gathered momentum and because of the often sensitive nature of his work denoting the need for privacy, Jon moved into a permanent office in May 2019.


The Results

Since moving into a permanent office, Jon has had the freedom he required to grow the business. He has been able to develop his client base, expand his service offering and has grown the team.

Jon said: “Torbay Business Centre has been a brilliant ‘shop front’ for Lackfords Debt Recovery. The support and advice I’ve received has been really beneficial and the business community here is a great bonus”

“I would 100% recommend Torbay Business Centre to other new and growing businesses. The set up here is perfect for businesses starting out and the price and location are particularly valuable. I’m looking forward to continuing to grow my business here”.

Heather Burton, Centre Co-odinator said, “It’s been great to see Jon’s business grow from the Work Qube to a permanent office. The Business Centre endeavors to accommodate new businesses of every shape and size and Jon is a valued tenant here.”

Jon is now focussing on growing the business and expanding the debt recovery services Lackfords Debt Recovery offers, as well as his client base.

For more information about Lackfords Debt Recovery go to

To see how our business space or support programmes can help you and your business get in touch.


Lackfords Debt Recovery Specialists

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